Both Airlines are contradicting their refund policy. However, I need a letter from both Airlines so I can have the charges reversed when I submit their letters to the Bank, but the Airlines cite the fault of Orbitz and won't give me the letter.
After Orbitz advised me that all parts of my reservation was cancelled, Orbitz inputted my credit card number again and without my permission. I've been given a flight I can't use, so I called American and cancelled it, but American won't refund me and Orbitz is avoiding me to prevent paying the reimbursement. During that phone conversation, I specifically asked Orbitz manager for a full cancellation and full reimbursement so I could start the reservations over with a clean account and with someone else.
However, during a subsequent phone contact, Orbitz supervisor Carolyn could not find my information under that case number. This problem has become enormous for 3 reasons: 1 Orbit has a general phone number and a customer can't speak to the same person they spoke to 5 minutes ago--you can't call back and ask to speak to a specific person. I called back more than 1 dozen times and could not speak to manager Evet again. His office signed for it in February Orbitz offers insurance on flights, knowing people are assuming that means if they need to cancel they can get a refund.
And then when you call to use your insurance they refer you to insurance company which requires you to submit a proof of medical emergency. This kind of deception is highly unethical, and Orbitz knows exactly how they are deceiving their customers. I will never use Orbitz again. I made a mistake by checking that I wanted travel insurance when I booked my travel online. So I called back in 4 hours and they told me the same thing But then their service message said due to the storm in the NE that I should call back another day unless it related to travel related to that day or the next.
So I called back a fourth time in a different day and I was on hold for over 20 minutes. Then my request got sent to a different level and I didn't get a response until a couple of days later Via email saying because I didn't call them or request this sooner that they could not refund my money. They said they had no record of my previous attempts to call. They wouldn't have record of the call the day of the storm but the first 2 attempts where I actually talked to people should have been noted Overall extremely poor customer service!
I made a reservation with a hotel through Orbitz and had to change the reservation. Not only did the person get the dates wrong, but I was charged the full price for the change of reservation. I complained and kept getting, "We are sorry" e-mail, but no action or help at all!
I did contact the hotel and they actually helped me. Thank you Orchards Inn of Sedona! You are wonderful. Orbitz is an awful company, and their customer service is extremely poor. Avoid them at all costs. I have been a customer of Orbitz for quite some time and always found them to be reliable. Recently I purchased cancellation insurance on a flight that needed to be cancelled due to a family emergency.
Orbitz staff was rude, double talking and not a bit willing to help. They actually issue refunds, then when you try to rebook, charge outrageous booking fees which cost more than money refunded. I will never book flights through Orbitz again.
On May 23, we booked the flights for 50th wedding anniversary to Hawaii starting on Feb. We were told to book early because it was during prime time for Hawaii and we were using Frequent Flyer Miles.
We received our itinerary on May 23, at pm from Orbitz. We checked it for accuracy and connection times and everything was OK. We did not receive any correspondence from Orbitz or The Rewards Center telling us there were any changes to our flights so we assumed all flights were scheduled as planned. We chose to arrive at the Spokane Airport the night before and stay in a nearby hotel because of possible Icy roads.
I tried to check in online but a message came up saying we need to see an agent to get our boarding passes. We arrived at the ticket counter at a for our first flight to leave at a.
When we checked in it was discovered that the second leg of our flight out of Portland was changed from a back to a. Giving us 5 minutes to get to Portland and board our plane. The agent Alaska Agent Bonnie — very nice tried for about 30 minutes to get it changed but was put on hold with her call to Alaska. Finally she asked if we wanted to wait on hold or have them call us back. We told her we would wait on hold for her.
Meanwhile my wife Audrey decided to call the Rewards center. A fellow answered and was very helpful but we were on hold with him for about 2 hours. He kept checking in and finally said to take the next available flight to Portland and that hopefully he would have a flight to Hawaii set by the time we got there.
We took a flight at about to Portland. When we got there a flight was booked for us on United to LA. We had about 45 min. Just before push back it was discovered they needed to change a couple of tires on our aircraft which took about 20 min. We arrived in LA with 15 min. We used a shuttle cart and went as fast as we could but our connecting flight scheduled for p left 10 min.
We were told at the Hawaiian gate that the next available flight was the same flight the next day p. We went to the Alaska ticket counter to see if we could get an earlier flight. A really nice female agent worked with us for about 90 min. Then to find our luggage. Alaska told us they were probably at United but if not come back. We went to United baggage claim and after a bit of insistence they found our bags.
We boarded our flight the next morning and everything went as planned and we arrived in Hilo at p. Now for our flights home. We went to the Hawaiian ticket agent upon arriving at Hilo to check on our return flights.
We were told everything was OK except one flight change and some minor time changes. I got a message that I would have to see a ticket agent for check in. I then tried using Online Confirmation and was given our flights and times but there was no flight from Portland to Seattle.
I called Alaska to get it fixed and they said their computer showed there was a flight on our itinerary. She said she would talk to a supervisor and after about 30 min. When we left Hilo to start our trip home we finally got our boarding passes and luggage checked back to Spokane. We arrived in Spokane exactly on time.
During all this all the agents, both at the airport and on the phone were very helpful. We also booked flights for our children using our Frequent Flyer Miles. They left 3 days later so we warned them to confirm their flights. But they were able to get them fixed in time. Other airlines keep us well informed by Email. We were told that Our Bank Rewards has dropped using Orbitz because of all the problems they were having.
After reading other reviews and our experience we recommend you do not use Orbitz. We booked a hotel with Orbitz and one of the kids was sick so we pushed back our reservation by two days.
They apparently didn't inform the hotel so when we showed up after a 7-hour drive our room had been canceled since we didn't show up on the original day. They originally were going to refund us and give us an hundred dollar credit even though our other house was going to be over dollars more. We finally got a house after 2 hours and a huge hassle that is not on the water and doesn't have a pool.
Will not be using Orbitz again. Beware of false claim that the price went up. After buying my two tickets through Orbitz I realized I didn't enter the exact name as it appears on my friend's ID which is strict with Delta. Orbitz customer service said they couldn't change it without canceling and starting over so I asked her to do that for me.
It had only been about 15 min. I challenged her as I had been looking at that flight for several hrs unchanged. I asked if she was charging me an assistance booking fee and she said no. Not believing the price had gone up I asked her just to cancel everything. I went back into Orbitz online and found the exact same flight I wanted for the original guaranteed price. I consider this a dark policy with Orbitz and caution everyone on this subject.
Don't use Orbitz. I have been using Orbitz for years now and the customer service has always been challenging. The room did not come with a kitchen and when I told them that they did not care. Always check the hotel prices before booking on Orbitz because they are sometimes a lot cheaper. I'm sticking with Priceline at least they try to resolve issues with you. I used to be a fan of Orbitz.
I felt their prices were competitive and the saving could easily be seen. Plus ease of use. But after years of satisfied service, I will no longer use them for discounts on flights and hotels. Product or Service Quality.
Rating Details. Price Affordability. Discounts and Special Offers. Value for money. Additional Fees. Insurance Quality.
Number of Destinations. All Orbitz reviews. Rating stats. Rating trend. Summary of Orbitz Customer Service Calls 2. Top Reasons of Customers Calls. Consumers Call the Most From. Can I book another flight if I cancell within 24 hrs? Or can I get a refund? Top Orbitz Products Website. Orbitz Pros and Cons Pros: Price was good, Easy booking, Easy to book, Unable to reach a live person, Take your money fast Cons: Customer service, Non-existent customer service and deceptive advertising, Lack of response to fix issue, Poor contact information, Impossible to contact regarding refund.
Summary Orbitz is one of 20 brands of Travelport, Inc. Area Served USA. Needless to say, I never heard from the Supervisor. I ended up calling United Airlines directly and they were able to accommodate us. My family and I are currently on vacation now, but are concerned if we will have assigned seats to return home. When speaking with the customer service representative, I questioned the purpose of their company if they are selling a product that they cannot deliver. I was utterly frustrated and will never purchase airline tickets through a third party.
To add insult to injury, I received an email asking "how was your check-in. Orbitz is an online travel website owned by Expedia Inc. It was founded in and acquired by Expedia in Rewards: Orbitz rewards travelers with points they can exchange for discounts.
Vacation packages: Travelers can save money by choosing vacation packages instead of buying services individually. Activities: Orbitz can help tourists find activities and events in their destination cities.
Mobile apps: Mobile users gain access to exclusive deals. Scratchpad: The website's Scratchpad feature helps travelers keep track of offers that interest them. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Are you this business? Save Saved. Live agent Are you this business? About Orbitz. Overall Satisfaction Rating 5 stars. Sort: Recent. Most helpful. Filter by: Any. How do I know I can trust these reviews about Orbitz?
Page 1 Reviews 0 - Original review: Nov. Original review: Oct. Not sure how to choose? Marianne of Vancouver, Other Verified Reviewer. Original review: Sept. Original review: Aug.
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