You should only contact the merchant first if you know you made the purchase. If you did not authorize the purchase, then call your bank quickly. Find your receipt and identify how much you paid for the goods and the day you purchased them.
Call the merchant. You should reach out to the merchant and explain what was wrong with the goods. If the first person you talk to refuses to refund the purchase price, then ask to talk to a supervisor. Do not get angry or argue but remain firm. Realize that federal law does not give you the right to a refund for non-delivered or inadequate goods or services. If you have failed to come to an adequate resolution with the merchant, you should contact your bank.
Either call or stop in. Mail the form. You should send the form certified mail, return receipt requested. Also keep a copy of the completed form for your records. Wait for the results of the investigation. Your bank should contact the merchant to investigate the dispute. The precise process may vary from bank to bank. For example, some banks might credit your account the money until the dispute is resolved. If it is not resolved in your favor, then the money will be taken back out.
Generally, it can take days for the bank to complete the investigation process. Include your email address to get a message when this question is answered.
See How to Report Identity Theft for information on what you should do if you were the victim of identity theft. Helpful 0 Not Helpful 0. You have more protections if you make purchases with credit cards instead of debit cards. You might want to think about using credit cards for monthly purchases and paying off the amount in full each month.
Related wikiHows How to. How to. More References 7. About This Article. Co-authored by:. The chargeback process, even if it's resolved in the cardholder's favor, won't get them their money back as fast as a merchant-authorized refund. Debit and credit cards also offer different levels of fraud protection.
Even though the rules for debit card chargebacks are slightly more recent, they might seem more outdated than those for credit cards. After that, there is no liability limit. As you might imagine, this gets a bit confusing when it comes to eCommerce, since the card might not be lost at all. This is one of the reasons why consumers are advised not to use debit cards for "risky" purchases like card-not-present CNP transactions, situations where the card is taken out of the customer's sight like restaurants , and instances where the product or services are delivered long after the card is charged, and the time to dispute the transaction may have already expired.
In the interest of better serving their customers, however, many banks offer their own protections and liability limits that go beyond what is legally required.
Even banks that don't have specific protections in place will often choose not to hold the cardholder liable, even if they could legally do so. Once the dispute has entered the chargeback process, fighting a debit card chargeback isn't any different than fighting a credit card chargeback. In either case, the best way to fight the chargeback and keep your money is to provide compelling documentation and evidence that the purchase was legitimate—and to have knowledgeable advocates such as a chargeback management company working around the clock to fight on your behalf.
Here's the good news about debit cards: Because of the differences between debit card chargebacks and credit card chargebacks from the customer's perspective, it may be easier to steer your customers toward not turning issues with debit card purchases into chargebacks in the first place.
Without question, the best thing you can do is provide top-notch customer service, so that when a customer feels like something has gone awry with a transaction they're more likely to take it up with you and ask for a refund before they complain to their issuing bank.
This way, you always have the option to give them the refund and can avoid having another chargeback against your merchant account.
Clearly articulated, readily accessible explanations of your policies in regard to returns, exchanges, and authorization holds can also help. Unexpected charges can be especially troubling for debit card users, so make sure your customers are fully informed about automatic charges, variable subscription amounts, fees, and anything else that might catch them off guard. Your best practices for avoiding debit card chargebacks will also help you avoid credit card chargebacks—and when prevention isn't enough, you'll want a chargeback management firm in your corner, to help you win challenges and arbitration.
Want to stop the ever-growing chargeback trend and protect your revenues? Disputes don't need to be part of your accounting. Rather than write chargebacks off as a cost of doing business, download this guide and learn how to prevent them altogether. Thanks for following the Chargeback Gurus blog. Disputes are displayed in the Claims Messages section the dispute status is listed in the Current Status column.
You can view any additional dispute details by selecting the account and claim ID. You can also set up custom alerts to receive real-time text and alert notifications concerning your claim. Skip to main content. Before initiating a claim. Send copies, not the originals. If you have an issue with your credit card or bank account, report it to the Consumer Financial Protection Bureau.
Go to consumerfinance. Federal Trade Commission Consumer Information. Search form Search. Share this page Facebook Twitter Linked-In. There are many reasons why you might need to dispute charges to your credit or debit card.
Tagged with: account , bank account , billing error , complaint , credit card , customer service , debit , dispute , purchase , refunds , returns , sample letter.
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